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# Restart in Troubleshoot Mode

In troubleshoot mode, LibreOfficeDev temporarily starts with a new user profile and disables hardware acceleration. It aids in restoring LibreOfficeDev to a working state.

To access this command...

#### From the menu bar:

Choose Help - Restart in Troubleshoot Mode.

#### From a command line

Start LibreOfficeDev from command line with --safe-mode option

Start LibreOfficeDev from LibreOfficeDev (Troubleshoot Mode) Start menu entry

## What can I do in troubleshoot mode?

Once in troubleshoot mode, you will be shown a dialog offering three user profile restoration options

### Continue in Troubleshoot Mode

This option will let you work with LibreOfficeDev as you are used to, but using a temporary user profile. It also means that all configuration changes made to the temporary user profile will be lost after restart.

### Restart Normally

Choosing Restart Normally will discard all changes, exit troubleshoot mode and start LibreOfficeDev again in normal mode. Use this option if you got here by accident.

### Apply Changes and Restart

The dialog offers multiple changes to the user profile that can be made to help restoring LibreOfficeDev to working state. They get more radical from top down so you should try them successively one after another. Choosing this option applies selected changes

### Restore from backup

LibreOfficeDev keeps backups of previous configurations and activated extensions. Use this option to return to the previous state if your problems are likely to be caused by recent changes to configuration or extensions.

### Configure

You can disable all extensions installed by the user. You can also disable hardware acceleration. Activate this option if you experience startup crashes or visual glitches, they are often related to hardware acceleration.

### Extensions

Sometimes LibreOfficeDev cannot be started due to extensions blocking or crashing. This option allows you to disable all extensions installed by the user as well as shared and bundled extensions. Uninstalling shared and bundled extensions should be used with caution. It will only work if you have the necessary system access rights.

### Reset to factory settings

If all else fails, you can reset your user profile to the factory default. The first option Reset settings and user customizations resets all configuration and UI changes, but keeps things like your personal dictionary and templates. The second option will reset your entire profile to the state it was in when you first installed LibreOfficeDev.

If you could not resolve your problem by using troubleshoot mode, click the Advanced expander. You will find instructions how to get further help there.

If you want to report a problem with your user profile, by clicking on Archive User Profile you can generate a ZIP file which can be uploaded to the bug tracking system to be investigated by the developers.

Be aware that the uploaded profile might contain sensitive information, such as your personal dictionary, settings and installed extensions.

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